FREQUENTLY ASKED QUESTIONS

PRODUCT

  • We can guarantee you that we provide the best quality fragrances and ingredients.
  • All our raw materials are procured through certified vendors and processed under the supervision of IFRA certified chemists before being imported into the US.
  • Therefore, it's our promise that you will get the best products delivered when you make a purchase from The Dua Brand.

You can try out our Discovery Set that consists of 2 ml bottles of 5 different fragrances. Here's the link to place your orders:
https://theduabrand.pk/products/fragrances-discovery-set-5x2ml

For prices, please visit our website: www.TheDuaBrand.pk

Our fragrances are handcrafted in Los Angeles. It is our brand’s promise to bring you premium quality ingredients from all over the world, which is why they are pricier. However, you may find them less costly as compared to the high-end perfume brands. Moreover, you can also try our affordable Dua Discovery Set before making the full bottle purchase: https://theduabrand.pk/products/fragrances-discovery-set-5x2ml
You can stay up to date regarding all our on-going deals and discounts by visiting our social media pages:
Facebook: https://www.facebook.com/THEDUABRANDPK
Instagram: https://www.instagram.com/theduabrandpk/
TikTok: https://www.tiktok.com/@theduabrand.pk

You can stay up to date regarding all our on-going deals and discounts by visiting our social media pages:

Facebook: https://www.facebook.com/THEDUABRANDPK
Instagram: https://www.instagram.com/theduabrandpk/
TikTok: https://www.tiktok.com/@theduabrand.pk

  • We can guarantee that there is absolutely no difference in the oil concentration between both DUA Pakistan and DUA US.
  • However, only the bottles and the quantities are different. Apart from that, it's the same fragrance liquid that we use in Los Angeles that is being imported in Pakistan.

You can send in your fragrance requests for Inspirations, Hybrids and Original Blends on our Facebook Group: https://www.facebook.com/groups/1644700509189605

RESTOCK

Yes, we do restock some of our fragrances.

Restocks are shared on our social media pages, however, you can also join our Facebook group for all the latest restock updates and news: https://www.facebook.com/groups/512103453622140

ORDER

You can place your orders through our website: www.TheDuaBrand.pk Please select your required product and add it to the cart. Then fill in your contact information at the checkout for e.g name, address, mode of payment, contact number etc. After filling out all the necessary information, click on Complete Order to place your order.

Order processing takes 1-2 working days.

  • For Karachi: 1-2 working days
  • For Lahore: 2-3 working days
  • For other cities: 3-5 working days

Our support team will place a call to you within 24 hours of placing your order. Once the order is confirmed, we will dispatch it on the same day.

For all order-related queries, please email us at: support@theduabrand.pk

Yes, we do take orders on Instagram and Facebook. You can inbox us with your order details and our social team will take it forward.

PAYMENT & DELIVERY

Modes of payment available:

  • Cash on Delivery
  • Credit Card
  • Debit Card
  • EasyPaisa
  • QisstPay (4 monthly installments)

We offer free delivery all over Pakistan.

RETURN & EXCHANGE

We do not accept any returns or refunds as per the company policy. However, we only accept returns or exchanges for products damaged in transit or if the incorrect order was shipped.

We have a Facebook group where we encourage reselling of our fragrances. You can try reselling there: https://www.facebook.com/groups/512103453622140

CONTACT

You can contact us through:

Email: support@theduabrand.pk
WhatsApp: 0311 9999 382(DUA)

Currently, we don’t have a physical store and only operate online. You can check out our entire collection on the website: www.TheDuaBrand.pk

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